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Training & Development

Training & Development / Customised Courses / Open Enrollment / Trainers

Training is a complex activity and must be carefully planned. Too often when technical experts are hired to conduct a workshop or a training session little thought is given to careful planning and design of the instruction. Design and preparation of a training course usually consumes more time than delivery of the material.

Companies engage trainers for one simple reason: to produce a change in their operations. The sole function of training is to produce change, if it doesn’t achieve this, training has failed

Customised Training

In order to bring about a measurable change in performance, we believe a structured approach is essential. Accordingly, PEOPLE™ emphasizes use of the following steps for its customised training:

Because we realize that individuals are unique, particularly in the way they learn, a training workshop must use a variety of learning approaches in order to accommodate these differences.

Learning does not mean information being “instilled” into people through provision of facts – it emerges from their own experience. For this reason, participation is key to effectiveness.

For example, the passive format of lectures is the least effective means of training for either Customer Service Representatives or Cash Officers – there must be interaction, and the more active these participants are during training, the more effective their learning. For this reason, our “trainers” are actually “facilitators” who enable active learning through role plays, case studies, participatory sessions and other methodologies. These techniques form a crucial feature of our workshops.

Learning is most effective when the objectives have relevance and meaning for the participants in terms of their own lives, what they already know, as well as their personal goals. For this reason, we emphasise and try to form groups that will have common goals and are able to learn from each other.

Customised Courses

Organizational Development


  • Strategy Formulation
  • Defining Mission, Vision & Values
  • Delivering High Performance
  • Management for Value Creation


  • Performance Management Process
  • Organization Structures, Job Descriptions & Evaluations
  • Goal Setting & Facilitating High Achievement
  • Corporate Governance

Financial Services

Core Functions

  • Treasury Products and Services
  • Credit Basics
  • Credit Analysis and Risk Management
  • Back-office and Settlement
  • Credit Administration


  • Bank Product and Services
  • Customer Services and Communication


  • Prudential Regulations
  • Banking Law and Practice
  • Know Your Client and Anti-Money Laundering


  • Domestic Banking Operations
  • Operational Risk and Compliance Management
  • International Banking Operations and Trade Services

Open Enrollment

We are committed to ensuring that our course curriculum brings relevance while providing adequate breadth and depth to serve the needs of novices and advanced learners.

We know that people are motivated to learn when they see that through learning they can satisfy a need or a want, and that they may earn prestige, or increase their income and therefore provide a better livelihood for themselves and their families.

Our open enrollment courses include:

  • CFA® Exams if you are enrolled (or contemplating enrolling) we can help. Click here for more information.
  • FRM® Exam. Click here for more information.
  • Credit Basics for Credit Officers. Click here for more information.
  • Cash Officers/Tellers Readiness Training. Click here for more information.
  • Call Centre Agent Training. Click here for more information.
  • Basic Customer Care for Sales & Service Representatives. Click here for more information.
  • Communication Skills. Click here for more information.
  • Presentation & Writing Skills. Click here for more information.
  • Coaching Skills. Click here for more information.
  • Conflict Resolution Skills. Click here for more information.
  • Team Building. Click here for more information.

Our open enrollment courses can also be adapted for in-house purposes. If there is a group that can benefit from our courses, we are ready to bring the course to you.


For PEOPLE™ clients and related assignments in the above areas, please check Our Experience Profile.